Privacy Policy

Effective Date: April 22, 2026 Last Updated: April 22, 2026

1. Introduction

Welcome to SkillHub (“we,” “our,” or “us”). SkillHub Institute and SkillHub Training are committed to protecting the privacy and personal information of our students, professionals, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at skillhubinstitute.com or enroll in any of our programs.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Full name, email address, phone/WhatsApp number
• Educational background and program interests
• Payment and billing information
• Messages or enquiries submitted via our contact or callback forms
• Newsletter and subscription preferences

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and referral URLs
• Cookie data and session information (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Process enrolment applications and registrations
• Communicate with you about your program, schedule, and progress
• Respond to your enquiries, callback requests, and WhatsApp messages
• Send program updates, news, and learning tips (with your consent)
• Process payments and issue receipts or certificates
• Improve our website, programs, and learning experience
• Meet legal and regulatory obligations, including KHDA compliance requirements

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Accreditation and Certification Bodies: To issue UK-accredited diplomas, certifications, or KHDA-approved credentials on your behalf
• Service Providers: Third-party tools we use for website hosting, payment processing, email communication, or learning management, who are bound by confidentiality agreements
• Legal Requirements: Where required by UAE law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to you

5. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your student or professional enrollment record
• Fulfil legal, regulatory, and accreditation obligations
• Resolve disputes or enforce our agreements

When your data is no longer required, we securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure servers, encrypted connections (SSL), and restricted internal access to personal data.

While we take every reasonable precaution, no method of online transmission is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand website usage and improve functionality.

We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant content and program information

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality. For more details, please refer to our Cookie Policy.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal and regulatory obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 10.

9. Third-Party Links

Our website may contain links to third-party websites, partner organisations, or accreditation bodies. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

SkillHub Institute #320, Al Nasr Plaza, Oud Metha, Dubai, UAE 📞 04 325 7959 ✉️ info@skillhubinstitute.com

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.